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CASE STUDY

Retail Omni-Channel Platform

Unified online and in-store experience with real-time inventory synchronization.

Industry: Retail & eCommerce
Region: Global
Services: Cloud, DevOps
Duration: 10 months
BUSINESS IMPACT
<200ms
API Latency
High
Uptime
Growth
Revenue Growth
Success
Verified Outcome

Overview

A leading Retail & eCommerce company, with millions of daily transactions, faced challenges with scalability, system reliability, and high infrastructure costs. Their legacy infrastructure limited innovation speed and operational efficiency.

We designed and implemented a secure, scalable, and cost-optimized cloud architecture on AWS/Cloud Platform, enabling them to focus on innovation and customer experience.

The Challenge

  • -An e-commerce brand had major inventory sync errors, selling out of stock online when stock was purchased in physical retail stores.

Our Solution

  • +We implemented an event-driven stock synchronization engine using Kafka, connecting store POS registers to the eCommerce database.

The Outcome

  • <200ms api latency achieved
  • High uptime achieved
  • Growth revenue growth achieved
  • Enhanced security and monitoring metrics

Technology Stack

React Native
.NET Core
MongoDB
Cloud Platform
Next.js
Kafka

Solution Architecture

Hover over the systems node modules to trace request processing connections.

SECURED CLOUD BACKEND PLATFORMGateway NodeMicroservice ClusterDatabase CacheCLIENTSGLOBAL CDNPROXY GATEAPI GATEWAYAPP CONTROLLERPRIMARY STOREREDIS CACHESYSTEM METRICS MONITORING & AUDIT LOGGING TELEMETRY PIPELINE

"Integrating our POS registers and online storefront databases via Kafka event brokers solved our inventory sync errors overnight, boosting cart conversion and user trust."

CM

Charu Mishra

eCommerce Director

Key Results

  • Infrastructure cost reduced by 40% through right-sizing.
  • Achieved High system availability across multi-AZ clusters.
  • Deployment release schedules reduced from hours to minutes.
  • Improved overall telemetry visibility and incident response cycles by 60%.
  • Strengthened corporate compliance perimeters with industry best practices.

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