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CASE STUDY

Insurance Digital Transformation

Digitized legacy insurance processes with online policy management and claims processing portals.

Industry: Insurance
Region: Global
Services: Cloud, DevOps
Duration: 14 months
BUSINESS IMPACT
Reduced
Process Time
High
Customer Satisfaction
Significant
Cost Savings
Success
Verified Outcome

Overview

A leading Insurance company, with millions of daily transactions, faced challenges with scalability, system reliability, and high infrastructure costs. Their legacy infrastructure limited innovation speed and operational efficiency.

We designed and implemented a secure, scalable, and cost-optimized cloud architecture on AWS/Cloud Platform, enabling them to focus on innovation and customer experience.

The Challenge

  • -An insurance provider processed claims manually using spreadsheets, taking up to 3 weeks per claim and generating high processing overhead.

Our Solution

  • +We deployed an automated claims processing flow that parses insurance applications using optical character recognition, accelerating approvals.

The Outcome

  • Reduced process time achieved
  • High customer satisfaction achieved
  • Significant cost savings achieved
  • Enhanced security and monitoring metrics

Technology Stack

Java
Spring Boot
Oracle
Multi-Cloud
React
OpenCV

Solution Architecture

Hover over the systems node modules to trace request processing connections.

SECURED CLOUD BACKEND PLATFORMGateway NodeMicroservice ClusterDatabase CacheCLIENTSGLOBAL CDNPROXY GATEAPI GATEWAYAPP CONTROLLERPRIMARY STOREREDIS CACHESYSTEM METRICS MONITORING & AUDIT LOGGING TELEMETRY PIPELINE

"Automating claims processing with OCR validation and microservices eliminated manual spreadsheet bottlenecks, shrinking verification schedules from 3 weeks to just minutes."

RB

Rishabh Bhasin

COO

Key Results

  • Infrastructure cost reduced by 40% through right-sizing.
  • Achieved High system availability across multi-AZ clusters.
  • Deployment release schedules reduced from hours to minutes.
  • Improved overall telemetry visibility and incident response cycles by 60%.
  • Strengthened corporate compliance perimeters with industry best practices.

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